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Call Us: 800-341-6468
PO Box 276, Alburg VT 05440


PROVIDER OF INDUSTRIAL PARTS - SURPLUS EQUIPMENT NEW AND REFURBISHED TECHNOLOGY - WHOLESALE B2B

SurplusTraders.net FAQ

Company

Q. What is SurplusTraders.net?

A. SurplusTraders.Net is a leading on-line purveyor of hi-tech parts and hard-to-find equipment.

Q. How long have you been in business

A.SurplusTraders.Net has been on-line since 1994 and our principals have been in the electronic industry from as far back as 1963. The original owner of SurplusTraders.Net (who retired in 2010) has a history in electronics going back to 1945 - and his expertise and experience have been passed down to the current owners and staff.

Q. Where can I verify/confirm your company's legitimacy? I don't trust online businesses...

We value our clients which include government agencies (USA as well as friendly foreign), multinational companies, grocery chains, education institutions, state and municipal agencies and NGO's worldwide. As we accept credit cards for most purchases, you have the protection of your credit card institution and we are prepared to provide a list of references to any company requesting it. You are invited to speak with our staff to clarify any questions you have about warranty, return policies, inventory status, or any other general inquiry

Products/Services

Q. What types of products do you sell?

A. Our specialists cover a wide range of products from board level components to finished products, from power supplies to point of sale and bar code equipment, liquid crystal displays for all facets of industry and military applications, power generating equipment (all the way up to 1 megawatt), 400Hz equipment for aircraft maintenance centers, production equipment for electronic manufacturers and much, much more.

Q. I am interested in having my bar code equipment refurbished/repaired. Can you do that for me?

A. We sure can! We work with Bar Code, Point of Sale, Networking, Telecommunications, Cable TV Equipment. Contact our repair/refurbishing specialist, Marshall.

Q. I'm looking for something and cannot find it on your website. Is it possible you have it anyway?

A. Our inventory is updated regularly however, it is possible that it’s available and it’s not on our website. In addition to that if we don’t have something, we can typically find it for you.

Q. I'm looking for older/obsolete items. Can SurplusTraders.net provide these types of products?

A. Our inventory is extensive and we have many older, obsolete items available.

Q. If you don’t have what I’m seeking, could you please let me know when it becomes available?

A. Yes, we can even create a “wanted” ad to help you find what you’re seeking.

Q. Can I get photos / specifications about a product before purchasing it?

A. If we have pictures and specifications, we can provide them for you.

Contact

Q. How do I contact you?

A. You can click on the CONTACT link on any of our webpages or you can click HERE

Q. It's difficult for me to navigate the internet. Can I call and speak to someone instead?

A. Sure, we’d love to speak to you! The internet isn’t for everyone. Give us a call and we’ll be glad to help you however we can.

Orders

Q. Do you sell to hospitals? School? Individuals?

A. Yes, Yes and Yes

Q. Do you only sell items in "surplus" type quantities?

A. Although our name is SurplusTraders.net, we deal with all different types of quantity orders… From one piece to one million!

Q. Can I order online?

A. To ensure the security of your financial information we accept orders by email, fax or phone. We invite you to CONTACT one of our specialists to discuss placing an order with SurplusTraders.net.

Shipping

Q. How long will it take to receive my goods once I place my order?

A. We have warehouses all over the US, so each order, or type of goods has a different lead time. We will advise you about any lead times before you place your order.

Q. I don't want to be billed for shipping. Can we use our own shipping account to ship our order?

A. We can ship via UPS OR FEDEX, from virtually all of our warehouses. Ask your sales person if using your own account is an option.

Q. I'm not home during the day to accept shipments, can you ship the goods to my cousin/friend/brother?

A. We can ship the goods wherever you need them shipped to in the USA. You just have to let us know!

Q. Does SurplusTraders.net ship internationally?

A. SurplusTraders.net does ship internationally.

Payments

Q. I'm not comfortable using my credit card online. Is there another way I can pay for my order?

A. You can send us your payment in advance. Contact us for more details.

Q. Can I use a pre-paid credit card to pay for my order?

A. Yes, you can use a prepaid credit card to pay for your order.

Q. Can I make a purchase with my credit card but have it shipped to someone I know?

A. We will ship your order to wherever you specify in the USA.

Q. Can I pay COD?

A. Cash on Delivery is not one of our payment methods.

Q. How can my company obtain NET terms with your company?

A. To obtain Net terms with SurplusTraders.net you can send us your trade/credit references for review. Our accounting team will evaluate those references and get back to you with a decision.

Q. Do you accept Paypal?

A. We do accept Paypal.

Q. Do you accept POs?

A. We accept Purchase Orders, however most first time orders need to be paid by credit card.

Q. Do you accept Bitcoin/Litecoin?

A. We do accept Bitcoin/Litecoin.

Q. What is your return policy?

A. It varies per product so please contact us for additional information.

Advertising

Q. I love SurplusTraders.net's website and would like to advertise my availabilities on it. How much does that cost?

A. Please contact us today with your advertising questions. We’ll be glad to discuss your options.